These Terms & Conditions (hereby referred to as “Terms”) serve to govern the use and access of our Social media services (hereby referred to as “Services”). Please read these Terms of service carefully before using Tiksty.
Terms are legally binding.
By using the Services we provide, you agree to be legally bound by the Terms outlined on our website as well as comply with the Privacy Policy also defined on our website. This website is operated by Pianalytica Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Tiksty. Pianalytica offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Tiksty is not affiliated with TikTok, Facebook or any TikTok third-party partners in any way. Any new features or tools which are added to the current Service shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Customer Responsibilities
A company, organization, individual or other qualified third party we refer to in these Terms are considered the “Customer”. It is the sole responsibility of the Customer to comply with TikTok rules and any legislation that they are subject to. The Customer uses Tiksty at their own risk. Tiksty is not responsible for your actions and their consequences. We are not to blame if your TikTok account is banned for any reason. To provide the Service we require the Customer TikTok username and password to obtain required information for the API of the relevant social media platform. We don’t store, give away, or otherwise distribute the password to any third parties. We will not post or comment on any accounts on the Customer account’s behalf. We do not make any claims as to the ownership of these accounts to which we have been given access. It is the Customer’s responsibility to ensure that their profile is connected to the service as long as the subscription is active. By purchasing our service you agree that you clearly understand and agree what you are purchasing and will not file a fraudulent dispute via your bank or the payment processor used.
Service Responsibilities
The service offers TikTok scheduling and analytics via the official TikTok API. Views, likes, and comments may change based on your content and platform conditions. Specific numerical results are not promised. You understand that you are paying us for software access and publishing tools. Tiksty has no control over TikTok if they decide to make changes to their platform. We can't promise the continuous, uninterrupted, or error-free operability of the services. Tiksty agrees to extend your current billing month for any unexpected delays or downtime caused by technical issues on our side within reasonable limits, as determined by our team.
Notable Rules
The Services provided by Tiksty require for the Customer to follow the Rules specified below as well as comply to the Privacy Policy described. By agreeing to these Terms of Service, you represent that you are at least 18 years old. Services we provide are strictly unavailable to children under the age of 18. If a child under the age of 18 has provided us with their information without a consenting parent/guardian, please contact us immediately. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
Refunds (If applicable)
Yearly Plans are offered at a significant discount, and as such, are non-refundable. We understand that a lot can change on social media in a year, which is why we can offer to move your subscription to any other account of your choosing. Yearly plans that come with an action credit will have their billing dates extended to ensure that the client is only paying for results. That means that we may postpone your billing date to ensure that you reach your yearly goals without incurring any additional charges or renewals.
Plans with Action Credits
Social media is dynamic, and even our customer support team can't control platform results. If there is ever any drop in your publishing activity and we do not deliver the agreed amount of scheduled actions (measured via monthly reports) through our service, we will extend your current subscription month to ensure you are not billed until the agreed service is delivered. The extension will be done by postponing your next billing cycle.
Refunds When Loss Access to Service
If your refund is approved and within the terms of our policy then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-10 business days. Refunds for any subscription type due to loss of access to a service related to TikTok will be honored at the sole discretion of the Company. This may include loss of access to an account and loss of access to features within a social media app, for example, features related to TikTok Reels.
Refunds When Account is Paused or Disconnected
Pausing an account does not cancel the subscription and related charges. It does not pause the subscription itself, meaning it does not affect time until the subscription is renewed or the billing date. We don’t currently credit additional days for paused days. If you believe you should be credited with days for a paused account please contact Support. It is the sole responsibility of the Customer to provide updated passwords to Tiksty during their use of the Tiksty service. Any downtime of service in relation to a client not providing their current password will not result in any payment reimbursement for that period of time.
Refunds Due Performance Issues
Refund requests based on performance issues are reviewed on a case-by-case basis. Requests may include but are not limited to slow publishing or irrelevant quality of likes. While the Company strives to render Services as best as possible, the Company is under no obligation to fulfill requests of refunds.
Refunds Due Inactivity
Our scheduling system works within the limits set by TikTok for every specific account, which are affected by a variety of factors, including your TikTok account history, Trust Score, and overall posting and browsing habits. As such, it is impossible to promise a minimum interaction uptime for every specific account. While the Company cannot issue a refund for something outside of our control, we want to make sure every client has an excellent user experience. In case of downtime, we will be happy to extend your subscription or issue promotional credits. Please contact us if you have any issues with your subscription.